Position Overview: We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.

Chez José has been feeding the Burlingame neighborhood in Portland Oregon for more than three and a half decades.

Owners Howie Schechter and Tom Midrano Jr. opened Chez José in 1987 on what they described as a “shoestring budget.” Over the years, the restaurant built up a solid reputation in the neighborhood, which undoubtedly helped them survive a devastating fire in 2001.

Decades later, Chez José survived yet another incredibly difficult challenge: COVID and the series of closures and service restrictions that followed. While the business made it through the worst of the pandemic, it’s ultimately going to be undone by the disruption to the hospitality industry that was triggered by the global health emergency as well as the upended labor market.

Mark Byrum and his wife own Urban Restaurant Group. They have a dozen locations in Metro Portland and Eugene. When they heard the restaurant was closing, they decided adding Chez José to their group would be special.

“It’s one of our favorite restaurants in the entire city of Portland,” Byrum said. “My wife and I started dining here in 1994. We lived down the street, we would come here two to three times a week, and when we moved, once or twice a month. There are servers that work here that know our children who are now in their 20s all the way through the progression.”

Chez José will keep the same menu. Urban Restaurant Group is just going to continue the legacy as-is.

Front of House Employee

Mark Byrum and his wife own Urban Restaurant Group. They have a dozen locations in Metro Portland and Eugene. When they heard the restaurant was closing, they decided adding Chez José to their group would be special.

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